Cancellation and Refund Policy
At Lucent Digital, we aim to ensure your complete satisfaction with our services. However, we understand that there may be circumstances where you need to cancel your order or request a refund. Please review our policies below:
1. Cancellation Policy
- You may cancel your service subscription within 24 hours of making the payment for a full refund.
- Cancellations made after 24 hours of payment will not be eligible for a refund.
- To request a cancellation, please contact us with your order details.
2. Refund Policy
- If you are not satisfied with our service, you may request a refund within 7 days of purchase. Refunds are processed based on the nature of the service provided and will be issued only in cases where the service was not delivered as promised.
- Refunds will be processed within 7-10 business days of receiving the cancellation request.
- Any refund requests made beyond 7 days of the transaction will not be accepted.
3. No Refunds on Completed Services
- Once the digital marketing services or consultations have been provided, no refunds will be issued.
- For any queries regarding cancellations or refunds, please contact our customer support team